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Policies


Shipping TOP
Please allow 2-3 weeks to create your order. All items are hand made and customized to your request. If for some reason you need this to be a rush job, please contact me prior to ordering to make sure it can be done! There will be a $5.00 fee on all rush orders. During peak selling periods, arrival times may be a little longer so please make sure to order early to insure that you get your gift on time. Shipping rates are:

Order Total

Shipping Charge

$.01 - $25.00

$7.50

$25.01 - $40.00

$10.00

$40.01 - $55.00

$12.50

$55.01 - $75.00

$15.00

$75.01 - $100.00

$17.50

$100.01 - $125

$20.00

$125.01 - $150.00

$22.50

$150.01 - $250.00

$25.00

$250.01 - $400.00

$27.50

Over $400.01

$28.50


Shipping for Ribbon Totes/Diaper Bags TOP
Please allow 2-3 weeks to make your bag and 1 week to ship.

Shipping for Children's Clothing TOP
All items take 2-3 weeks to make and 1 week shipping time.

Monogramming Marks TOP

If you see a small blue mark, it is a water soluble marker used for monogramming all items. They may also be seen them near the buttons and button holes. We remove these marks from each and every item however, they can sometimes reappear. Simply dab the mark with a damp cloth and it should disappear.

Privacy TOP
We respect your privacy. Your payment information is not saved on our system at all and cannot be accessed.  We will never sell your information to or share your information with any outside party. Your information - including email, credit card, etc. is solely used to process and ship your order.

Return Policy TOP
Because our items are custom made for you, returns will only be accepted for problems with manufacturing defects. Please contact us with any questions or concerns prior to purchase. Please check your order as soon as you receive it. If there is a problem, you must notify us within two (2) days from receiving the order to correct any discrepancy. Please enclose a copy of the invoice with the return. We must receive the return within 10 business days. Please fill out the order blanks carefully when ordering personalized items. All orders will be filled according to the information you enter and will not be accepted as a return if the personalized item matches the order form filled out by the customer. All returns will be shipped at the customers expense unless the discrepancy is at fault by the company. We do not "exchange" merchandise. Any returns will be credited back to your account.

If I'm in San Antonio, Texas can I pick up my purchase locally? TOP
Yes, we are located in San Antonio, Texas. If you would like to pick your item up locally, please choose local pickup during checkout under the shipping options.

Do you sell wholesale? TOP
Unfortunately, we do not wholesale. Due to the nature of our products, we are unable to mass produce at this time.

Do you share supplier information? TOP
No, we do not share vendor information on our products to individuals or businesses.

TOP
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